Aeric Support

Find answers to common questions about setup, features, troubleshooting, maintenance, and support to get the most out of your AERIC device.
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Issues and Support

Having trouble? Find solutions to common questions and learn about our warranty and support options.
Trouble Shooting
Find quick solutions to common problems and technical issues.
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Warranty & Support
Learn about warranty coverage and how to get assistance when needed.
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FAQ: Portable Air Conditioners

Can I use a portable air conditioner without venting it out a window?

No. Portable ACs must be vented to the outside to remove hot air. Without venting, the unit will circulate warm air and won’t cool effectively.

How long can I run the unit continuously?

You can run it as long as needed. Just be sure the filter is clean, the exhaust hose is properly installed, and the drainage system is working (especially in humid environments).

Can I move the unit between rooms?

Yes. These units are designed to be portable with wheels and handles. Just ensure each room has a suitable window for venting and a power outlet nearby.

Why is the unit producing warm air instead of cool air?

Check if it’s set to Fan Mode instead of Cool Mode, or if the exhaust hose is disconnected or blocked. Also, ensure windows and doors are closed to keep hot air out.

Does the unit need to be drained manually?

Most units are self-evaporating, but in humid climates, water may collect. If the tank fills, the unit will stop and alert you to drain it through the rear port.

FAQ:
Dehumidifiers

How do I know if I need a dehumidifier?

If your home feels damp, has a musty smell, or you see signs of mold or condensation on windows, a dehumidifier can help maintain a healthy humidity level (ideally 45–50%).

Can I leave my dehumidifier running overnight?

Yes. Dehumidifiers are safe to run overnight. Many have auto shut-off when the tank is full and operate quietly in low fan modes.

What’s the difference between using the bucket and a drain hose?

The bucket collects water manually, while the hose allows for continuous drainage—ideal if you don’t want to keep emptying the tank.

Will a dehumidifier make my room cooler?

It may feel cooler since it removes moisture, but it doesn’t actually lower air temperature like an AC. For temperature control, consider a portable air conditioner.

How often should I empty the water bucket?

It depends on room humidity and usage. In humid areas, it may fill daily. For convenience, attach a hose and set it to continuous drain mode.

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