FAQ: Portable Air Conditioners
Why won’t my unit turn on?
Possible Causes:
- The unit is not plugged in.
- The power cord is damaged.
- The fuse has blown or the circuit breaker has tripped.
What to Do:
- Make sure the plug is fully inserted into the outlet.
- Check your home’s circuit breaker and reset if necessary.
- If the cord is damaged, contact customer service—do not use the unit.
Why is the air conditioner not cooling properly?
Possible Causes:
- The room temperature is lower than the set temperature.
- The air filter is dirty.
- The air intake or exhaust is blocked.
What to Do:
- Lower the set temperature to trigger cooling.
- Clean the air filter (recommended every two weeks).
- Ensure nothing is obstructing airflow at the intake or exhaust ports.
Why is the unit making a loud noise or vibrating?
Possible Causes:
- The unit is on an uneven surface.
- There may be loose parts inside.
What to Do:
- Move the unit to a flat, stable surface.
- If the noise persists, contact customer support.
Why does the unit stop operating suddenly?
Possible Causes:
- The water tank is full.
- Timer settings may have activated.
What to Do:
- Drain the unit using the drain port.
- Check and adjust the timer settings as needed.
Why is there little to no airflow?
Possible Causes:
- The air filter is clogged.
- Blocked air inlet or outlet.
What to Do:
- Clean the air filter thoroughly.
- Clear any obstructions around the vents.
Why is the display showing an error code?
Possible Cause:
- The unit has detected a fault.
What to Do:
- Refer to the manual for specific error code meanings.
- Turn off the unit, unplug it, and restart after a few minutes.
- If the error persists, contact customer service.
FAQ:
Dehumidifiers
Why won’t my dehumidifier turn on?
Possible Causes:
- The unit is not plugged in.
- The fuse has blown or the circuit breaker has tripped.
- The water bucket is full or not installed properly.
What to Do:
- Check that the plug is fully inserted into the power outlet.
- Reset the circuit breaker or replace the fuse.
- Empty and reposition the water bucket securely.
Why is the unit not collecting water?
Possible Causes:
- The room humidity level is lower than the set humidity.
- The air filter is dirty.
- The room temperature is too low (unit works best above 41°F / 5°C).
What to Do:
- Lower the humidity setting to start dehumidification.
- Clean the air filter if dirty.
- Move the unit to a warmer area if the room is too cold,
Why is the unit making unusual noises?
Possible Causes:
- The unit is not on a level surface.
- Internal parts may have become loose.
What to Do:
- Place the unit on a flat, stable surface.
- If the sound continues, contact customer support.
Why is the fan running but no water is being collected?
Possible Causes:
- The humidity level in the room has already reached the set level.
- The coils may be frosted due to low temperature.
What to Do:
- Try lowering the humidity setting.
- If frost is visible, turn off the unit and allow it to defrost before restarting.
Why does the bucket fill up too quickly?
Possible Cause:
- Extremely high humidity levels in the space.
What to Do:
- Consider using continuous drainage mode if available.
- Empty the bucket frequently until humidity stabilizes.
Why is the unit displaying an error or stopping mid-operation?
Possible Causes:
- Full or improperly placed bucket.
- Internal sensor issues.
What to Do:
- Check and empty the bucket.
- Make sure it is properly seated in the unit.
- Restart the unit. If the error continues, consult the manual or support team.
Need More Help?
If these troubleshooting steps don’t resolve the issue, our support team is ready to assist you. Contact us for further guidance or warranty service options.
We’re available Monday–Friday, 8 AM–6 PM EST. Outside these hours, our overseas team takes messages and opens support cases for issues needing additional attention.
